Refund policy

RETURN POLICY

We aim to always provide high quality products that are fault-free and undamaged. On occasion, however, products may need to be returned.

If you receive products from us that do not match those you ordered or do not meet our quality standards, please contact us at hello@alignmatcha.com within 30 days from the date of the order confirmation email from Shopify. Once our head office authorizes the return, we will send a confirmation email to you with return instructions. You will be given the option to have the products replaced with those ordered (if available) or to receive a full refund through the payment method used by you when purchasing the products.

All returned products must be in resalable condition, with no damage or defacement of any kind. Replacements will be issued upon our receipt of the returned products. Refunds will be issued no later than seven calendar days after receipt of the returned products and will include standard delivery charges. We regret that additional costs, such as express delivery and gift-wrapping, cannot be refunded.